Everybody has the right to submit a complaint to the Ombudsman. A complaint may be submitted to the Ombudsman with no regard as to whether an infringement of the right proclaimed by Constitution and law directly damaged a complainant or not.

Submission of a complaint to the Ombudsman is free of charge.

You may submit a complaint personally or in written form to the following address:      

Office of the Ombudsman, 10 000 Zagreb, Opatička 4,

 - or send by fax  number  01/6303-014, or

- send on e-mail address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Basic data required to be stated in a complaint:

- Your name, surname and address,

- Name of the body to whose conduct you are complaining,

- Reference number under which the case is registered before a competent body,

- Provide copies of acts already issued during proceedings and other relevant documents,

- Description of  the problem: what is deemed to be an infringement of your rights.

The address is: 

PUČKI PRAVOBRANITELJ

10 000 Zagreb

Opatička 4

- phone 01/48-51-855
- fax 01/6303-014 
- e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it